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UltraNet
Services / Ultra Tech - Backup/Restore Policy
1.0 Policy
It is the policy of Ultra Tech to define the
policies and procedures governing the backup and
restoration of data and system files used on the
Ultra Tech Wide Area Network (WAN).
2.0 Scope
The scope of the policies & procedures in
this document includes all components of the Ultra
Tech WAN and any stand alone networks or computers
under the control of Ultra Tech whether or not
they are connected to the WAN. Exceptions to the
policies will be noted in the body of the policies.
3.0 Guidelines
3.1 User and NETOPS Responsibilities
The Network Operations (NETOPS) is responsible
for the creation and maintenance of this document
as well as the education of users as to their
responsibilities as outlined in this document.
The responsibilities regarding the backup of data
and system files can be broken into two categories:
workstations and servers.
- Workstations:
- Users' responsibilities include the day
to day backup and restoration of data files
located on their computer's local hard-disk(s).
The backup files may be stored on floppy
disk, Zip Disk, Jaz Disk or any other media
readily accessible to the user that is supported
by his/her computer. The users also have
the added responsibility of storing all
their data files & folders in the My
Documents folder located on their computer's
C: drive.
- NETOPS responsibilities include training
the users in the skills required to fulfill
their own responsibilities regarding workstations.
NETOPS also carries the added responsibility
of backing up and restoring data files &
folders found in the user's My Documents
folder in order to ensure no data loss anytime
maintenance is performed on a user's workstation.
- Servers:
- Users have no responsibilities regarding
the backup and restoration of servers except
the notification of NETOPS when the restoration
of a file(s) is required. However, users
are encouraged to store data files &
folders on the network using the H: and
S: drives. These server drives are backed
nightly.
- NETOPS responsibilities include all aspects
of backing up and restoring both system
and data files, including DELTEK files,
located on all servers on a daily basis
whether connected to the WAN or not, unless
this policy specifies otherwise. These responsibilities
include:
- Installation and Maintenance of Backup
Software & Hardware
- Creation & Maintenance of Backup
Jobs
- Purchasing & Labeling Backup Media
- Changing Backup Media
- On-Site & Off-Site Storage of
Media
- Testing
3.2 NETOPS Staff Positions & Tasks
A successful backup system will require the assignment
of both a Backup System Administrator and Backup
System Technician.
- Backup System Administrator - The person assigned
to this position, usually the Network Administrator,
will design, test, implement, and document all
aspects of the backup system and train/assist
the technician. This person must also fix any
problems that arise which the technician cannot
resolve, create backup/restore jobs, and recommend
system upgrades to engineering or management
when necessary.
- Backup System Technician - the person assigned
to this position will perform the day to day
maintenance of the backup system including,
but not limited to; monitoring the backup jobs
to make sure they run properly, changing backup
tapes, placing backup tapes in the proper media
pools, and informing the Backup System Administrator
of any problems that require his/her attention.
3.3 Backup Methodology
The backup method used for all Ultra Tech backup
systems will be the Grandfather method. This method
is one of the most commonly used, it facilitates
easy administration while allowing quick access
to files and folders. A minimum of 20 tapes is
required per year per backup server to successfully
maintain Grandfather methodology. The first four
tapes are used Monday through Thursday for Differential
backups; another four tapes are used on Fridays
for full backups, except the last Friday of the
month. The remaining twelve tapes are used for
monthly full backups on the last Friday of each
month. The End-of Month backup performed on the
last Friday of each month is to be stored off-site.
See the "Grandfather Backup Method"
diagram shown below for clarification.
3.4 Backup Software & Network Operating
Systems (NOS).
The Computer Associates Inc. (CAI) product ArcServeIT
6.5 is the backup software that will be used on
the Ultra Tech WAN. Since the primary NOS of the
Ultra Tech WAN is Novell NetWare the NetWare version
of ArcServIT will be used. However, since Microsoft
Windows NT servers are also used on the WAN special
Windows NT backup agents will be used. When available,
other backup agents must also be used while performing
backups (e.g. GroupWise, Lotus Notes, SQL).
3.5 Backup System Description.
The main production server on each Ultra Tech
network segment or at each location will also
act as backup servers. The servers should be at
least a Pentium III with 512 MBs of RAM and include
a DLT 7000 tape drive. All network segments and
locations must be connected using WAN technologies.
3.6 Backup Tape Storage & Transportation.
Tapes are to be stored in locked fire proof safes
at the locations specified in the following table.
Backup Server Daily Tapes Weekly Tapes Monthly
Tapes
Woodbridge Woodbridge Woodbridge Skyline
Skyline Skyline Skyline Woodbridge
When tapes are transported between locations
they must be carried in a weatherproof and magnetic
field resistant container. The tapes should not
be placed in direct sunlight for long periods
of time or left in a parked car. The tapes must
also never be placed in a vehicle directly over
the transmission, near the engine, or near speakers.
4.0 Procedures
4.1 Recurring Tasks
The following list contains recurring tasks that
must be performed.
- Daily - Check the status of the previous night's
backup job.
Change the daily backup tapes.
- Weekly - Change the backup tape using the
appropriate weekly tape.
- Monthly - Change the monthly backup tapes
(Insert new blank media)
Move monthly tapes to off-site storage.
Clean Tape Drives
- Quarterly - Check the CAI, Novell, & Microsoft
Web-Sites for software patches.
- Semiannually - Evaluate current software and
compare to upgrades or other products available
at that time.
- Annually - Purchase all the tapes required
for the year.
Replace the Daily tapes with new ones.
Replace the Weekly tapes with new ones.
4.2 Backup Tape Changing Schedule
- Everyday (Monday - Thursday)…
- On the 1st Friday of the Month…
- Change the tape to "1st Friday"
- On the 2nd Friday of the Month…
- Change the tape to "2nd Friday"
- On the 3rd Friday of the Month…
- Change the tape to "3rd Friday"
- On the 4th Friday of the Month…
- Change the tape to "4th Friday"
or "EOM"
- Note: If there are only 4 Fridays in the
month then change to EOM
- On the 5th Friday of the Month…
- During the first week of the Month…
- Move Woodbridge EOM tape to Skyline
- Move Skyline EOM tape to Woodbridge
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